Issue: Creative Cloud app using excessive resources
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On Mac OS 10.11, earlier versions of the Adobe Creative Cloud desktop app may use excessive CPU or energy resources. If you see this behavior even when the Creative Cloud app is idle, reinstall the app.
Solution: Uninstall, then reinstall the latest Creative Cloud app
Before you install the latest version of the Creative Cloud app, it's important to fully uninstall the application. Follow these steps to perform a complete uninstall and reinstall of the application.
- In the Creative Cloud app, click the profile icon.
- Open the Activity Monitor (Applications > Utilities) and quit all Adobe processes. Be sure the following processes are closed:
- Creative Cloud process
- Adobe CEF Helper
- Adobe Desktop Service
- AdobeIPCBroker
- Adobe Installer
- AdobeUpdateService
- AdobeServiceInstaller
- CreativeCloud(URIHandler)
- AAM Updates Notifier
- CCLibrary
- node
- CoreSync
- Use the Creative Cloud Uninstaller to remove the application from your system. For directions and the uninstaller, see Uninstall the Creative Cloud desktop app.
- Locate the downloaded file and install the Creative Cloud app.Note:For best performance, always use the latest version of the Creative Cloud desktop app.
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Learn how to download and install Creative Cloud apps (including the Creative Cloud desktop app). Follow these steps when downloading your apps for the first time or when downloading them on a new or an additional computer.
You can install your Creative Cloud apps on more than one computer. Learn more.
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- Sign in to creativecloud.adobe.com/apps, then click either Download or Install for the app you want to install.Looking for the Creative Cloud desktop app? It installs automatically with your first app. If you prefer, you can download it directly.
- Double-click the downloaded file to launch the installer.
- Follow the onscreen instructions to complete the installation.On successful installation, the Creative Cloud desktop app launches at the same time as your Creative Cloud app.
- To install more apps, click Install for the app in the Creative Cloud desktop app.
Most errors are associated with a code. To find instructions for your error code, see Fix errors installing Creative Cloud apps.
For connectivity issues, see Fix common connectivity issues.
For instructions specific to macOS Catalina, see Creative Cloud desktop app installation stuck | macOS Catalina (10.15).
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For other operating systems, see Creative Cloud app installation stuck.
Sign out and then sign in to the Creative Cloud desktop app. If the issue still persists, see Stop Creative Cloud from showing trial mode after purchase.
Deactivation disconnects your apps from a specific computer, and lets you run them on another computer. You can sign out (or deactivate) using your Adobe accounts page.
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If you receive an 'Activation limit reached' or 'Sign-in failed' error, see Creative Cloud 'Activation limit reached' or 'Sign-in failed' error.